Returns & Exchanges
RETURN COSTS IN PENINSULAR SPAIN AND PORTUGAL ARE FREE.
We want to make that clear to you:
For us, it is essential that you buy OLUFSENkids items with guarantees and with complete peace of mind.
Therefore, if you are not convinced of the purchase made, and if you live in the Peninsula, you are in luck; the return costs will be free.
For returns outside the Iberian Peninsula, the costs amount to €10.
The deadline to return any item purchased is 15 calendar days from receipt of the product.
The return of products that are not in the same conditions in which they were delivered, or that have been used beyond the mere opening of the product, show signs of use, etc. will not be accepted.
To request a return, please contact us via email [email protected] and tell us:
– The reference for your order.
– Reasons for requesting the return.
– Pickup address and schedule.
It is only possible to process returns for products purchased at our olufsenkids.com online store.